Membership Agreement.
This Membership Agreement (the “Agreement") is entered into between [Member Name] (the
“Member”) and Made by Solace/SolaceHoldings LLC (the "Studio") on [Date] and applies to
memberships, including without limitation, packages purchased thereunder, for fitness classes,
private training, open gym, workshops, use of equipment, and any other related activities
(collectively, the "Activities") and/or red light therapy, recovery amenities, and any other
related services or equipment (collectively, the "Services") offered by the Studio.
1. General Terms:
a. No refunds. All sales are final. The Studio does not offer refunds on memberships,
classes, sessions, packages, retail products, Activities, or Services unless required by
law.
b. Retail Items. Retail items may be exchanged or returned for store credit within 14
days of purchase, provided they are unused and in original packaging.
c. Non-transferable. All memberships, classes, sessions, and packages for Activities
and/or Services are personal to the Member and cannot be shared, transferred, or
assigned.
d. Expiration. Expiration dates for classes, sessions, or packages are as stated at the
time of purchase. Expired classes, sessions, or packages are non-refundable, non-
transferable, and no make-ups will be given.
e. Cancellations / No-shows. To respect everyone's time and ensure availability for all
clients, cancellations of any booked class, session, Activity, or Service made with less
than 24 hours' notice will be subject to a cancellation fee of [$ Fee] or may result in
the loss of your credit (if prepaid). No-shows (missing your booked class, session,
Activity, or Service without any notice) are non-refundable and will be charged the
full session rate.
f. Payment. The Member authorizes the Studio to charge their payment method on file
for recurring payments. Payments are processed via the payment method on file. If a
payment fails, the Studio may suspend access to services until the outstanding
balance is resolved. The Member is responsible for updating their payment
information and ensuring sufficient funds for charges. The Studio may assess late
fees or collection fees on overdue balances.
g. Commitment to Safety and Conduct. Member agrees to conduct themselves in a
respectful, safe, and responsible manner during all Activities and/or Services while
on the Studio’s premises. Member agrees to comply with all policies, guidelines, and
rules imposed by the Studio regarding the use of facilities, equipment, and safety
guidelines, whether posted or transmitted in writing, or orally communicated by the
Studio during classes, sessions, Activities, or Services. Member will notify an
instructor immediately if they feel pain, discomfort, or anything unusual during an
Activity and/or Service. Member agrees to stop participation and seek medical
attention if Member experiences any symptoms of distress or injury. It is
ultimately Member’s sole responsibility to assess their ability to participate and
choose whether to discontinue classes, sessions, Activities, or Services and seek
appropriate medical attention.
h. Termination by Studio. The Studio reserves the right to suspend or terminate a
Member’s membership, classes, sessions, packages, or access to Activities and/or
Services for violation of Studio policies or disruptive behavior. No refunds or credits
will be provided for terminations due to violations of this Agreement.
i. Modification by Studio. The Studio reserves the right to modify pricing, class
schedules, policies, and equipment at any time. Members will be notified of material
changes in advance.
j. Understanding Risk / Waiver and Release of Liability. Member acknowledges that
participation in the Activities and/or Services have inherent risks and that they have
reviewed, understand, and signed a Waiver and Release of Liability voluntarily and
of their own free will.
k. No Medical Advice. Studio is not a licensed medical provider and does not offer
medical advice, diagnosis, or treatment. All Activities and/or Services provided by
Studio are intended solely for general wellness and informational purposes. No
person, employee, or agent of Studio is acting in the capacity of licensed medical
professionals. No information provided by Studio should be interpreted as a
substitute for medical advice from a licensed physician or healthcare provider.
Members are strongly encouraged to consult with their physician or qualified
healthcare provider before participating in any Activities and/or Services offered by
Services as is set forth in the Waiver and Release of Liability. Member acknowledges
and agrees that Studio is not responsible for any health outcomes related to the use
or misuse of its Activities and/or Services, programs or information.
l. This Agreement applies to all purchases made through the Studio’s website, mobile
applications, in-person transactions, or other authorized channels.
2. Membership: The following terms, in addition to the above General Terms, apply to the
Studio’s monthly membership program(s).
a. Membership Fee, Benefits, & Perks. The monthly membership fee (“Membership
Fee”) and associated benefits and perks are determined by Member’s enrollment as
a Tier 1, Tier 2, Tier 3, or Founding Member, which are detailed on
www.madebysolace.com (the “Studio’s website”). The Membership Fee is payable
in advance on a monthly basis by the [Date] of each month.
a. Lagree Tier 1: $118/month; 4 classes/month (Perks: 2 rest & recovery
sessions + bring a friend to one session).
b. Lagree Tier 2: $198/month; 8 classes/month (Perks: 3 rest & recovery
sessions + bring a friend to one session / 5% discount on all retail
products.)
c. Lagree Tier 3: $258/month; 12 classes/month (Perks: 4 rest & recovery
sessions + bring a friend to one session / 10% discount on all retail
products.)
d. Founding Members: $298/month; 30 classes/month (Perks: 15%
discount off all retail products / Priority Booking – 10 Day booking
window / Flexible Scheduling – Benefit from a 5 hour late cancellation
window for added convenience).
b. Perks. The Member is entitled to Tier 1, Tier, 2, Tier 3, or Founding Member perks,
depending on Member’s selected enrolled membership, as detailed on the Studio’s
website, subject to availability and scheduling. Perks, such as, without limitation,
bring a friend, priority booking, and retail discounts, are subject to change. Member
will be notified of any such changes in advance.
c. Term of Membership Agreement. The term of this Agreement is twelve (12) months
from the date of signing. Upon expiration of the term of this Agreement, this
Agreement may be renewed by the Parties.
d. Use of Facilities. The Studio is operating at the time of this Agreement and open and
available for Member’s use upon completion of enrollment, subject to the terms and
conditions of this Agreement. The Studio’s hours are Monday through Sunday, 6:00
am – 6:00 pm. Classes under memberships must be booked in advance and are
subject to change, scheduling, and availability. Membership allows Member use of
Studio’s non-privately booked equipment and spaces only, subject to scheduling and
availability.
e. Modification of Facilities/Classes/Equipment/Services. Studio’s facilities, classes,
equipment, and services offered are subject to change at the sole discretion of the
Studio. Studio will notify Member of such changes in advance as soon as reasonably
possible. Member agrees that modification of the facilities, classes, equipment, and
services offered will not be grounds for cancellation of this agreement.
f. Billing Cycle. Member agrees to pay the membership fee on a recurring monthly
basis. The fee will be automatically drafted from Member’s provided payment
method on or around the same calendar day of each billing cycle.
g. Authorization. Member authorizes the Studio to initiate recurring charges to
Member’s designated payment method for the agreed membership fee, until such
time as the Member cancels the membership in accordance with the cancellation
policy below, or upon the expiration of the term of this Agreement, if not renewed.
h. Non-refundable / Non-transferable. Memberships are non-refundable and are only
subject to cancellation or expiration as set forth herein. All memberships are
personal to the Member and cannot be shared, transferred, or assigned.
i. Medical Necessity. Memberships may be paused due to medical necessity for
Members who are temporarily unable to use the fitness studio due to an injury,
surgery, pregnancy complications, or other health-related conditions verified by a
licensed medical provider. To request a membership pause, Member must submit a
written request to [Solace Email]. The request must include: (i) the reason for the
pause; (ii) a written note from a licensed medical provider confirming the medical
necessity and estimated duration of recovery or restriction; and (iii) the duration of
the pause. Requests must be submitted as soon as possible following the onset of
the medical issue. Memberships may be paused for a minimum of 2 weeks and a
maximum of 3 months per incident. Extensions beyond 3 months may be considered
on a case-by-case basis with updated medical documentation. No membership dues
will be charged during the approved pause period, and a prorated portion of any
amount prepaid will be refunded to Member. Membership billing will automatically
resume at the end of the approved pause unless the member provides updated
documentation for an extension and it is approved by the Studio.
j. Cancellation Due to Disability or Death. If Member should become disabled with a
condition that affects Member’s capacity to use or enjoy the Studio’s Activities
and/or Services, Member may cancel this Agreement in writing to [Solace Email]. A
physician must verify the condition. In the event of your death, Member’s
representative may cancel this Agreement in writing to [Solace Email]. Upon
cancellation for either reason, no further payments will be required and a prorated
portion of any amount prepaid will be refunded to Member.
k. Relocation More Than 25 Miles. If Member should move more than twenty-five (25)
miles from the Studio, Studio shall transfer this Agreement to a comparable facility
of Studio, if available. If Studio is unable, Member may cancel this Agreement in
writing with thirty (30) days notice to [Solace Email]. A prorated portion of any
amount prepaid will be refunded to Member. However, Member will be charged a
fee of one hundred dollars ($100), or, if more than half the term of this Agreement
has expired, Member will be charged a fee of fifty dollars ($50).
3. Informal Dispute Resolution / Mediation: If any dispute arises between me and the
Studio related to the Studio’s Activities, Services, equipment, goods, facilities, or any agreement
thereto, both parties agree to first attempt to resolve the matter informally and in good faith.
If informal resolution is unsuccessful, both parties agree to participate in non-binding mediation
before pursuing legal action. The mediation will be conducted by a mutually agreed-upon
neutral mediator in Los Angeles County, California. The costs of mediation, including the
mediator’s fees and any facility fees, will be shared equally between the parties unless
otherwise agreed in writing. Mediation must occur within sixty (60) days of a written request by
either party. Each party will be responsible for their own legal fees incurred in connection with
the mediation.
Member Initials: __________
4. Arbitration of Disputes: EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS
COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE ACTIVITIES, OR
ANY GOODS OR SERVICES PROVIDED BY THE STUDIO (EACH, A “DISPUTE”), WHETHER BASED IN
CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL
BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR
INSTEAD OF IN A COURT BY A JUDGE OR JURY AND I AGREE THAT, WITH RESPECT TO ANY
DISPUTE, (A) THE STUDIO AND I ARE EACH WAIVING THE RIGHT TO A COURT ACTION AND A
TRIAL BY A JURY; (B) ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN
INDIVIDUAL BASIS; (C) CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED; AND (D)
I AM GIVING UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be
administered by the American Arbitration Association (the “AAA”) under its Consumer
Arbitration Rules (currently available online at
https://www.adr.org/sites/default/files/document_repository/Consumer%20Due%20Process%
20Protocol%20(1).pdf), as modified herein. The arbitrator will conduct hearings, if any, by
teleconference or videoconference, rather than by personal appearances, unless the arbitrator
determines upon request by a party that an in-person hearing is appropriate. Any in-person
appearances will be held at a location which is reasonably convenient to both parties with due
consideration of their ability to travel and other pertinent circumstances. If the parties are
unable to agree on a location, such determination should be made by the AAA or by the
arbitrator. The arbitrator’s decision will follow the terms of this Membership Agreement, and
any other agreements between the parties, and will be final and binding. The award rendered
by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof.
Member Initials: __________
5. Binding Agreement; Severability; Integration Governing Law: I understand that this
Agreement is legally binding and intended to be as broad and inclusive as permitted by law. If
any portion of this Membership Agreement is deemed invalid, the remaining provisions shall
continue in full force and effect. This Agreement constitutes the entire agreement between the
parties and supersedes all prior agreements or understandings, whether written or oral. This
Agreement shall be governed by, and construed and enforced in accordance with, the laws of
the State of California.
6. Statutory Right to Cancel. The term of this Agreement is twelve (12) months from the
date of signing, subject to renewal by the parties after expiration, however:
You, the buyer, may cancel this agreement at any time prior to the
midnight of the forty-fifth business day of the health studio after
the date of this agreement, excluding Sundays and holidays. To
cancel this agreement, mail or deliver a signed and dated notice, or
send a telegram which states that you, the buyer, are canceling this
agreement, or words of similar effect. The notice shall be sent to
Made by Solace at 188 S Monterey St #106, Alhambra, CA 91801.
7. Acknowledgment of Understanding: I have carefully read this Agreement fully and
understand its terms. I acknowledge that I am signing it freely and voluntarily, intending to
legally bind myself, my heirs, executors, administrators, and assigns. I agree that this
Agreement is valid for all present and future membership and participation in Activities and/or
Services with Made by Solace/SolaceHoldings LLC.
Initial Membership Term: Twelve (12) months from the date of signing
MEMBER
Member Name _____________________________ Date ________________
Member Signature _____________________________
Phone _____________________________
Address _________________________________________
_________________________________________
MADE BY SOLACE/SOLACE HOLDINGS, LLC
Representative _________________________________ Date ________________
Signature _________________________________
Made by Solace / SolaceHoldings LLC
188 S Monterey St #106
Alhambra, CA 91801
(626) 721-3499
Email: ______________